FAQs

Frequently Asked Questions

When should I place my order?

To ensure the leis you want are in stock, we recommend that you place your order as early as possible (with the exception of graduation season from May to June).

How do I care for the leis once I receive them?

We have a short video on our website that will demonstrate on caring for your leis. To view this and other tips, click here. [link to videos under Resource section]

How do I confirm the status of my order?

You should receive an email confirmation after to place your order. Please look over all information to make sure everything is correct. We are not responsible if your leis are shipped to the wrong address. If you did not receive an email confirmation, please call us to verify.

Do you accept last minute orders?

Yes, as long as you place your order by noon Hawaii Standard Time. Please call us to place any last minute orders.

Do you offer quantity discounts?

Yes, our quantity discounts start at a quantity of 100. Please call us for details.

Shipping and Availability

What if the lei(s) I ordered are not in stock?

We will have to substitute the lei with one as similar as possible and notify you of that substitution. It is very important that you leave a phone number that you can be reached at during the day just in case we need to contact you. Your order will not be shipped without your approval.

When I place my order will my order get shipped immediately?

During the check out process, you will choose an arrival date for your leis and we will ship accordingly. We recommend that you request to receive your leis at least one day prior to your event.

Does FedEx ship on the weekends?

No. In Hawaii, FedEx is unavailable on the weekends. Therefore, we are unable to ship out on a *Saturday or a Sunday. If you place your order over the weekend, it will not be processed until the following Monday.

*California Shipments

We do not recommend Saturday deliveries to California as some FedEx stations in California do not have agriculture inspectors to release your shipment. Therefore, you will not get your leis until Monday.

When do you ship orders?

We ship Monday through Friday only. In Hawaii, FedEx is unavailable on the weekends.

Do I need to be home to receive the delivery?

Please be sure to choose a delivery location where someone will be able to accept your lei shipment (i.e. work address or family member’s house). If no one is available to accept the delivery, we recommend leaving a cooler out with ice so that the FedEx driver may leave it and your leis will remain as fresh as possible until you arrive.